IMS Systems Senior Service Engineer
Answers To: IMS Systems Service Manager

Primary Responsibilities include:

  • Commissioning of IMS measurement systems and sub-systems (hardware, software)
  • Cooperation/scheduling with OEM or customers involved with on-going projects
  • Installation supervision on-site working with OEM, contractors and end-users for new installation and system upgrades
  • Provide consulting services to customers to optimize installations (upgrades, new gauges), the related cost and business plans
  • Provide repair, maintenance, on-call emergency support as required and maintain communication with department manager while in field.
  • Provide technical training to new IMS employees in house and in field
  • Provide leadership training to new IMS employees in customer relationship
  • Control and observance of radiation safety procedures
  • Provide customer training on-site for operational and technical end-users
  • Write service/commissioning reports, and follow-up with customers
  • Revision of system documentation and drawings
  • Update and/or write procedures for new equipment
  • Make effective use of downtime in office, this includes customer phone support, service/PM contract follow-up, and internal project support.
  • Identify equipment improvements/bugs in system software, and report appropriately to engineering department
  • Develop, enhance and optimize deployed software, especially in proprietary logi.CAD applications.
  • Prepare software (PLC, logi.CAD) for gauges based on the template provided by the base development department.
  • Develop and standardize software for new gauge products created in both IMS USA and IMS Germany.

Qualification Requirements

  • BS or MS in electrical engineering or electronics required
  • Isotope and Radiation Safety Certification mandatorily required
  • Should have in depth technical experience with ionized radiation
  • Minimum 5-7 year’s experience in servicing isotope and x-ray measurement systems is mandatory
  • Minimum 3-5 years’ experience in steel and aluminum industry is mandatory
  • Experience in other manufacturing industries is preferred
  • Should possess strong computer skills, including experience with Windows, Visual Basic, logi.CAD, and SAP as well as networking skills
  • Strong electrical and mechanical troubleshooting skills
  • Strong leadership and customer relationship skills
  • Knowledge of IMS optical measuring devices for heavy industrial use is advantageous
  • Must be willing to travel 60-80% within the USA, occasional overseas travel.
  • Comprehensive knowledge of PLC programming following EIC 61131 standards

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IMS Systems Senior Service Engineer